If you are not entirely satisfied at your purchase, we're here to help.
Before You Return:
To return the products, please contact email@example.com.
We offer full refund if the order is cancelled within 24 hours of your purchase. We will NOT accept order cancellation request if the orders have been shipped.
Exchange or Return for a Refund:
You have the right to return all products you have bought from us for a full refund or exchange within 30 days of receiving them.If you would like to return your item(s) for a refund, we ask that they be in new condition (ie: unworn and tags are still attached).
All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges. Any refunds made by us will be processed back to the original payment method when you placed your order.
After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
If you received a damaged product, please notify us immediately for assistance.
If you've read through this and still aren't sure if you qualify for a return, shoot us a message. There are always circumstances that fall outside of the normal guidelines and we want to help.
Do not sent it directly to the address on the parcel. Maybe it’s one of the carrier’s transit warehouse, and which is not correct.
Note that the returning package must be postmarked within 14 calendar days from the date the shipping information shows you received.